Payment Policy

At Maisoneuf, we prioritize a secure and seamless shopping experience. All transactions are encrypted and processed through industry-leading payment gateways to ensure your information remains protected.

Accepted Payment Methods

We accept a variety of secure payment options for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Payment Security

To protect our clientele, we utilize Shopify’s advanced fraud detection systems. For high-value transactions, we may occasionally request additional identity verification through secure services such as Stripe Identity. This step ensures the integrity of the purchase and protects against unauthorized use of your accounts. You will be notified immediately if your order requires this additional verification.

Supported Currencies

While you may browse our collections in your local currency, all final transactions will be processed in USD at checkout. Please note that exchange rates are determined by Shopify and your financial institution; therefore, the final amount may vary slightly from the initial conversion displayed.

Customs, Import Duties, and Taxes

As our collections are dispatched directly from our international fulfillment center in China, the customer is responsible for any applicable customs duties, import taxes, or regional fees. These charges vary by state and country and are not included in the Maisoneuf purchase price. We recommend contacting your local customs office for specific details prior to placing your order.

Refunds and Cancellations

  • Cancellations: We allow a 24-hour window from the time of purchase for order cancellations. Once this period has passed, your order will have entered our international fulfillment process.
  • Refunds: Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank's processing times. For more details, please view our full Return Policy.


Business Information

Maisoneuf is operated by Free-commerce, a company registered in the Netherlands.

Company Number: 78133637

VAT Number: NL003293388B65

Address: Fortuyn 16, Lelystad, Flevoland 8242JA, Netherlands

Phone Number: +1 (607) 250-6094