Frequently asked questions
Do you offer free shipping?
Yes. We are pleased to offer free standard shipping on all orders within the United States, with no minimum purchase required.
How long does delivery take?
The average delivery time is 5-9 business days. Check our shipping policy for more details.
What is your return policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original condition. Please note that customers are responsible for return shipping costs. To initiate a return, please contact us at info@maisoneuf.com.
How long do refunds take?
Once your return is received and inspected, your refund will be processed within 7 days. Please allow additional time for your financial institution to reflect the credit on your statement.
What payment methods do you accept?
We accept a variety of secure payment options including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed and encrypted.
Is my personal and payment information safe?
Your privacy and security are our highest priorities. Maisoneuf utilizes advanced checkout technology and secure encryption to ensure your payment details are never stored and remain fully protected.
I haven’t received my order; what should I do?
We recommend first checking your tracking link for the latest status. If it has been more than 8 business days since dispatch and your parcel has not arrived, please contact us at info@maisoneuf.com so we may investigate immediately.
Can I update or cancel my order?
To maintain our efficient fulfillment process, orders may be canceled or updated within 24 hours of purchase. If your order has not yet shipped, we will do our absolute best to accommodate your request.
Still need help?
Our dedicated team is here to assist you. Please reach out to us at info@maisoneuf.com, and we will be happy to help with any further inquiries.