Free U.S. Shipping, Always Tracked
Hardwired Walnut Wall Sconce
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Frequently asked questions
Everything you need to know about ordering, shipping and returns.
Orders are prepared within 1-3 business days and arrive about 4-6 business days after that, roughly 5-9 business days in total. Shipping is free.
You will get a confirmation email with a tracking number when your order ships. Tracking goes live 2-3 business days later, and you can check it any time on our Track My Order page.
If we ever need to cancel an order, we will email you the reason and refund you in full straight away. You can also cancel your own order within 24 hours of placing it, before it ships, by emailing info@maisoneuf.com.
You have 30 days from delivery. Items should be unused and in their original packaging. Email info@maisoneuf.com with your order number and we will send return instructions. Return shipping is covered by you, unless the item arrived damaged or incorrect, in which case we cover it.
Once your return reaches us and passes a quick check, we refund your original payment method. It usually lands within 5-7 business days, depending on your bank. There are no restocking fees.
Email us at info@maisoneuf.com. Our team is available Monday to Friday, 9:00 AM to 5:00 PM EST, and we aim to reply within 24 hours.